Cititone’s support services and rate plans are offered on a month to month basis. At any time prior to the beginning of the billing period (see below) you can cancel any or all of your services by logging into your account and canceling each service you wish to discontinue.
If you choose to cancel your account with Cititone, we will refund all unused funds within your balance to your credit card, PayPal account, or with a check sent to you via postal mail. It is within Cititone’s discretion to choose how we will refund your balance upon cancellation of your account.
Cititone offers services and rate plans on a month to month basis with no long term contracts. All Cititone customers may cancel any or all services on their account at any time by using the Cititone website. Because Cititone offers its customers this flexibility to cancel services and rate plans at any time; we do not offer refunds on services and rate plans already subscribed to and paid for such as (but not limited to): Support plans and Business Plans. Refunds are only available for funds within your balance (see below).
To cancel the automatic monthly extension and billing of services and/or rate plans on your account please login to the Cititone webpage and cancel any services you wish to discontinue. You must cancel the services and/or rate plans before the beginning of the billing period which is the 27th day of the current month in order for automatic extension and billing not to occur for the following month. For security reasons, all cancellation of services and rate plans must be done via the Cititone webpage.
If you wish to cancel your Cititone account and request a refund of all unused funds within your balance please open a trouble ticket and request that your account be cancelled and all unused funds in your balance be refunded. When requesting to cancel your account please let us know the reason you wish to cancel your service, and if there is anything we can do to keep your business. All cancellations of accounts and requests for unused balance refunds must be submitted as a trouble ticket for security reasons, and to accurately track your request.
| Credit Card: | For security reasons the credit or debit card you used to add funds to your balance must still be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.
If your card has expired and you kept the same card number but there is a new expiration date we may not be able to refund money to your card for technical reasons with our credit card processor. We will deduct $0.70 USD from the balance amount to cover transaction costs when you request a refund. If your balance is less than $0.70 USD you cannot request a refund, however you can of course spend the remaining balance on calls. |
| PayPal: | For money transferred to us via PayPal we will only refund money to the same PayPal account we received it from. Your PayPal account must be considered “Verified” by PayPal, open, and in good standing with PayPal for us to refund money.
We will deduct $0.70 USD from the balance amount to cover transaction costs when you request a refund. If your balance is less than $0.70 USD you cannot request a refund, however you can of course spend the remaining balance on calls. |
| Wire Transfer: | For money transferred to us via Bank Wire Transfer we will only refund money with a Check delivered via postal mail; or via PayPal. We reserve the right to choose the method of refund. |
In order for the money back guarantee to apply, the following conditions must be met:
Your account must be in good standing and not have been disabled for fraud, abuse, or any other violation of the Cititone Terms & Conditions.
Cititone reserves the right to modify or discontinue the Money Back Guarantee Policy at any time without notice.
